Managed IT Field Services
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IMAC, smarthands, break/fix dispatch with SLA tiers
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Cutover/golive support, event coverage, site readiness
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Spares logistics, RMA coordination, asset registry
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Access control (badges/mobile), door hardware, turnstiles
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Video surveillance (IP cameras, VMS design), retention/storage planning
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Intrusion/duress, intercom/visitor management
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Identity integration (SSO/SCIM), network segmentation, hardening standards
Low Voltage Security Solutions
Low Voltage / Structured Cabling (LV)
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Copper/fiber plant, MDF/IDF buildouts, labeling and testing
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Pathways, racks, grounding/bonding; wireless surveys and readiness
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Standards, audits, remediation programs
Audio Visual (AV)
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Room standards (focus → boardroom), AVoverIP, DSP, signage, NOC/war rooms
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UC alignment and interoperability (MS Teams/Zoom/Webex)
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Documentation: submittals, asbuilts, runbooks, training
service+
at a Glance
SLA Support
& Operations
(response/restore, spares, QBR governance)
Programming
& Configuration
(UC/DSP/control, VMS/ACS policies, network)
Integration
& Installation
(materials, build, commissioning, acceptance)
Full Engineering
& Design
(standards, drawings, reference architectures)
Core
Capabilities end to end
Services
Problems we solve
Outcomes
Customer Problem
Tencetics Solution
Outcome
Frgment Ownership Across Vendors
Single PMO / RACI
Fewer Handoffs, Faster decisions
Inconsistent
Builds Across
Sites
Standard Templates
& BOMS
Lower support load, higher adoption
Frontloaded Surveys, QA/QC
Schedule & Cost Risk
Fewer Changes
Orders, on-time
delivery
Unplanned Downtime
Managed SLAs & Spares Strategy
Lower MTTR, Predictable service
Security & Compliance Gaps
Network friendly
designs & documentation
Audit ready, IT aligned
AV Support & Maintenance
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AV support from the team that built it.
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Fast response, maintenance, and monitoring.
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Reliable uptime for NYC-area clients.